The successful candidate will be reporting directly to the Customer Service Coordinator, in a young, vibrant and international working environment.

Key responsibilities:

• The role is base in Hong Kong to overlook the Singapore branch reporting to the Export Sales Manager who will be based in Singapore.
• Organizing and managing the customer database for the Asia Pacific region;
• Inserting, managing and monitoring orders & delivery process; supporting Sales Managers to ensure that commercial policies and sales agreements are respected;
• Managing the whole logistic process flow, as interface with HQ Planning and Logistics and Customer Service itself;
• Providing service and assistance to the assigned customers for any issues related to the commercial and after-sales flow, accounting included;
• Supporting sales and marketing teams in daily activities, such as reports generation, data analysis, POP orders, etc.;
• Assisting in sales events and actively supporting the commercial session, in HK and overseas if required;
• Manage sample set orders of our Singapore branch, as well as in the showroom;

Requirements:

• 2-4 years of previous full time working experience in international Customer Service teams of a multinational company, active in highly competitive, brand sensitive, service-oriented market;
• Work experience in the field of fashion/luxury goods is an advantage;
• Structured approach to business and sales, well organized and with proven track record of CRM within a consumer-focused environment;
• Related qualification in the commercial field;
• Good command of spoken and written English, Cantonese and Mandarin;
• Proficient computer skills (Office especially Excel, SAP knowledge is a MUST);
• Strong communications, positive thinking, ability to listen, recognized team player;
• Capable of working independently and under stress; ability to manage multiple projects with tight deadlines simultaneously.