Senior Customer Service Coordinator
TUV Rheinland Hong Kong Limited
- Company Industries:Laboratory
Job Information
- Post Date:2019-03-05
- Location:Tsuen Wan Area
- Employment Type:Full Time, Permanent
- Job Function:Customer Service - Supervisor/Officer Account Servicing Technical Sales / Sales Engineer
Job Description
Responsibilities:
- Overall responsibility for its assigned projects
- Handle communication with customer for assigned projects and other enquiries
- Process execution and documentation within given guidelines
- Reporting to CSAM team colleagues and / or KAM of relevant issues, such as customer feedback, problems in executing of services
- Proactive approach and responsibility on optimization of services and processes
- Handling of work according to the quality assurance guidelines and the instructions of the supervisors
Requirements:
- Previous relevant experience in customer service position
- Sense for excellence in customer service
- Extremely well organized and detail-minded
- Personable and excellent communication skills
- Good project management skills
- Advanced skills in MS Excel, Word
- Fluent spoken and written English, Mandarin and Cantonese
- Able to work under tight timelines
All information received will be kept in strict confidence and used for employment purpose only. Applicants who are not invited for interview within 5 weeks may assume their applications unsuccessful and their data will be retained for 6 months for other suitable vacancies in our organization.
Company Info
About TÜV Rheinland
The TÜV Rheinland Group is a leading provider of technical services worldwide. Founded in 1872 and headquartered in Cologne, the Group employs 20,000 people. It generates annual revenues of € 1.88 billion. The Group’s mission and guiding principle is to achieve sustained development of safety and quality in order to meet the challenges arising from the interaction between human, technology and the environment.
The TÜV Rheinland Group is a leading provider of technical services worldwide. Founded in 1872 and headquartered in Cologne, the Group employs 20,000 people. It generates annual revenues of € 1.88 billion. The Group’s mission and guiding principle is to achieve sustained development of safety and quality in order to meet the challenges arising from the interaction between human, technology and the environment.
For more information, you are welcome to visit our website at http://www.tuv.com/
For job applications, please send detailed resume to Human Resources Department via [email protected]
For job applications, please send detailed resume to Human Resources Department via [email protected]
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