Our luxury brand client is looking for the Retail Operation Manager who should be creative individual with strong leadership and communication skills to expand their business in HK & Macau.

Responsibilities:-

• Oversees the operation of the stores and monitor the performance of the frontline staffs on a daily basis.
• Coordinate with the retail department for the execution of action plan to improve sales performance, productivity and customer services of the staffs.
• Prepare operational analysis, performance evaluations and reports.
• Effective allocation of manpower and stock control to achieve the best result.
• Responsible for P&L, inventory control and in charge of new store opening projects
• To effectively recruit, induct, lead, manage, train and develop store managers and frontline sales associates
• Give support to staff so they have the opportunity to develop their skills in the role and to achieve growth in sales
• Ensure management appraisals are completed annual and take responsibility for personal and professional development

Requirements:-

• A minimum of 5 years' solid store operations or supervision experience in the retail industry (preferably in retail chain store or luxury retail).
• Previous experience as retail management trainee is an advantage.
• Excellent interpersonal, communication and problem solving skills.
• Proficiency in spoken and written English and Chinese.