Duties/Responsibilities

As B2B Support Executive, you will work closely with BloomMe’s B2B Support Manager and be responsible to execute all aspects of BloomMe’s business account on-boarding. This specifically includes:

•       Transition from After Sales to On-Boarding

o   Close work relationship with Sales Department to ensure seamless on-boarding of new clients

•       Pre-On-Boarding

o   Collect missing information of signed spas & salons

o   Set up/complete CRM account

•       On-Boarding

o   Create merchant’s database file (CSV)

o   Test and upload account information to testing and live servers

o   Execution of merchant trainings

•       Partner Care

o   Handling of partner/client Support via phone & email

o   Handling and follow-up update requests of clients in merchant’s database records (booking system/translations/CRM)

o  Close collaboration with Accounting and Merchant departments to cater for cancellations, rescheduling and investigate fraud cases

•       ZOHO/CRM

o   Ensure all data fields, contact information & attachments are up to date for new and existing clients

Profile

To succeed in this role, you will need to be diligent in your execution and motivated to learn. Personal traits and talent will be granted greater importance than pre-existing knowledge and work experience.

•       F.7 graduate preferably with work experience in a similar role
•       Willing to communicate with partners and clients by phone
•       Proactive, responsible and diligent
•       Proficiency in English and Cantonese

Job Offer

•       Competitive salary commensurate with work experience
•       5-day work/week (Mon to Fri) with core work time of 40hrs/week
•       15 days paid annual leave in addition to paid public and statutory holidays
•       A diverse, supportive and growth-oriented work environment in an international startup company