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Senior Prestige and High Net Worth Manager

Hang Seng Bank Ltd

  • Company Industries:Financial Services

Job Information

  • Post Date:2019-03-19
  • Career Level:Senior
  • Location:Not Specified
  • Yr(s) of Exp:10 years
  • Qualification:Degree
  • Salary:Salary provided
  • Employment Type:Full Time, Permanent
  • Others:Full Time, Permanent
  • Job Function:Others  Marketing - Direct Marketing  Channel / Distribution  

Job Description

Customer Value Management 

We are currently seeking a high caliber professional to join our department as Senior Prestige and High Net Worth Manager.

 

 

Principal responsibilities

  • Design & strengthen value propositions for Prestige Signature, Prestige and Mainlanders and build corresponding capabilities to support the proposition pillars through customer insights.
  • Design customer journeys for effective engagement and stickiness.
  • Manage customer portfolio profitability via product strategy and cross-sell journey design.
  • Tailor different privileges, loyalty programs & events to deepen customer relationship.
  • Collaborate with key Business Units, Distributions and Functions, Hang Seng China on the development of implementation plan. 
  • Stay on top of compliance requirements in particular cross border related sales and marketing for the mainlander segment, competition law, and fair value principle and take timely actions to mitigate relevant risk posing to the bank, where applicable.
  • Stay abreast of regulatory requirements to ensure all customer communications and initiatives are compliance to FIM and related policies

 

Requirement

  • University degree in Business Administration, Marketing OR other relevant qualifications
  • Minimum of 10 years' retail banking experience with experience in managing a cross-border customer portfolio
  • A seasoned executive with leadership, excellent communication and influencing capability, and the ability to drive a diverse group including internal and external partners
  • Possesses high sensitivity to the changing market dynamics in particular the high net worth and the mainlander segments in association with related compliance requirements
  • Be able to deliver new or refined compelling propositions quickly for new revenue stream.
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

 

 

 

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of three years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

 

 

Company Info

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

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