Marvelsoft is headquartered in Hong Kong and we are currently hiring Technical Support Analyst who will be responsible for providing first line support and account management for our existing and potential customer and partner base. The role involves working closely with our client services team, communication with our development and business teams, as well as with our customers and partners, in order to provide an effective and high quality technical support service. This is an excellent opportunity to join one of the global trading technology providers in the exciting global finance sector.

Responsibilities:

• Build up and maintain a knowledge of the Marvelsoft software, configuration files, integration and business flows to assist in issue investigation
• Be involved in application system checks, identifying and resolving issues before they impact our customers (first line support)
• Escalate issues to team leaders, business and management as appropriate
• Attend and coordinate technical sessions with current and potential clients
• Respond to client email and phone requests
• Prioritise, log and keep issues up to date on the issues tracking system

Requirements:

• Effective in a team, able to develop and maintain good relationships to complete tasks successfully
• Excellent communication skills and customer focus
• Ability to create and maintain strong working relationships both with customers and internally
• Desire to learn both technical and business aspects of customer workflows and the broad range of functions delivered across all aspects of Marvelsoft software
• Ability to troubleshoot and approach problem-solving in a logical manner
• Ability to communicate confidently and concisely using business acumen
• Computer Science or IT-related degree
• Technical knowledge or experience in the following areas

Linux (CentOS or Redhat Enterprise preferred)
one or more programming/scripting languages (e.g., Linux Shell script, Visual
Basic, C#)
Time-series databases (preferably InfluxDB)

• Excellent communication skills in Mandarin and English (solid knowledge of Cantonese is a plus)

Appreciated skills:

• Some understanding of global markets and trading industry
• Experience of working with FIX

Opportunities:

• Competitive compensation and benefits
• Becoming a part of a dynamic team that works on innovative and challenging cutting-edge solutions for the trading industry across the globe
• Opportunities to grow and develop your skills on a professional level
• Stimulating environment with excellent work conditions