Responsibilities:

• Greet, receive and farewell guests at Entrance and Reception
• Plan table placements and escort guests to their tables
• Familiarize with check in procedure and admission instruction, table arrangement, as well as taking charge of the guest recognition program in the lounge
• Promote various services and facilities of our airport lounges to guests, ensure able to deals with guest requests and complaints promptly and effectively
• Constantly aware of the flow of the lounge, assist service staff to set, clear and serve the tables whenever necessary
• Carry out regular checks of all areas of the Lounge
• Furnish in-house information to guests in order to promote sales
• Anticipates guests’ needs and exceeds guests’ expectations
• Possess and convey effective communication with guests, kitchen and service teams
• Assist in supervising the guest service team to carry out daily operations to meet the high quality service standard
• Provide an excellent and consistent level of service to guests
• Establish and review Standard Operation Procedures to upgrade the service level
• To undertake other reasonable jobs assigned by Manager from time to time
• Work with the Guest Service Officers to ensure recognition of VIP / Repeat guests and work on a system to record their preferences

Requirements:

• Bachelor’s degree in Hospitality Management or Airport Operations or related discipline.
• Minimum 5 years solid customer service experience with a hospitality/travel related background, preferably in Hotels or Airport services.
• Excellent command of spoken and written English, Mandarin and Cantonese
• Mature, proactive, service-oriented and attentive to detail
• In-depth knowledge of the Airport Operations / leisure / tourism
• Strong customer service mentality with superior interpersonal skills
• Able to work effectively under demanding operational conditions
• Work independently with minimal supervision coupled with good decision-making skills
• Be passionate about the operations and motivate the team to achieve high level of performance and exceed targets
• Shift duties are required
• Work location : Airport

We offered attractive remuneration package to the right candidate. Interested parties please send resume with expected salary and availability by clicking  "APPLY NOW" or call (852) 3960 1422.

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