The Sales Team Leader plays an integral part in supervising the delivery of customer service excellence across the team and providing support and direction to the to the team in developing selling tactics to achieve sales growth. The Sales Team Leader provides timely feedback to the retail team that improves general operation and processes, including both business and people-related processes.  The role will be reporting to the Retail Store Manager.

The Successful Candidate is expected to:

Customer Service

• Deliver a high level of customer service to the customers and within the team by developing a customer service culture and service competence;
• Resolve complaints at store level and escalate issues only when needed.

Sales/Profit

• Manage and achieve set key performance indicators (KPIs) by executing appropriate actions;
• Manage effectively the integrity of data and inventory flow, including but not limited to min/max escalation;
• Have comprehensive understanding of products, best sellers and product features;
• Ensure visual presentation, merchandising, stock management meets company’s standards and business goals;
• Maintain physical security of stock, assets and the team;
• Provide accurate payment and cash handling according to company’s policies and procedures. 

Team Management

• Encourage and engage team members through constant communication and provision of support in achieving individual targets;
• Communicate effectively and as frequently as possible any changes to processes, activities, promotions and product categories;
• Ensure that team members are provided with appropriate training including but not limited to product, service, food handling and other soft skills;
• Assist the store manager in performance management and succession planning;
• Manage staff attendance effectively;
• Ensure that your team collaborates with other teams, including regional counterparts, if needed

The Successful Candidate is required to: 

• Has at least 5 years of leadership experience in a retail/service/food industry;
• Has good track record of achieving sales targets (KPIs);
• Is able to coach, engage and inspire team members;
• Able to deliver exceptional customer service;
• Has strong interpersonal and communication skills;
• Is able to perform well even under pressure;
• Is able to work autonomously and independently;
• Immediate Available is highly preferred;
• Work in Hong Kong International Airport.

Attractive remuneration package together with a wide range of fringe benefits will be offered to potential candidates.  Interested parties, please send resume with present and expected salary to Human Resources Department, Heinemann Hong Kong Limited by clicking "Apply Now" for job application.

All information collected for recruitment purpose only.