Product Services - Centrify Corporation (www.centrify.com)

To serve one of our clients Centrify Corporation, this is a technology company in Silicon Valley funded by top-tier venture capital firms. It delivers IDaaS solutions in securing access to apps and physical & virtual infrastructure including access control, privilege management and auditing from any device for all users. 

 Opportunities: 

• Work with Technical Support professionals to Support enterprise-grade integrated solutions to serve 5000+ Customers including over half of Fortune 50
• Exposure to the most updated technologies application in security software, identity & assess management, directory technologies, Cloud, SaaS and the newest Operating Systems on various platforms
• On-the-job training by experienced IT experts in helping you to acquire knowledge in different technical skills
• Participate in different stages of software product life cycle including development, release, support, etc. with the best engineering practices which inherited from Silicon Valley
• Occasional travel to the US for training, project kick-off and review meetings

Responsibilities: 

• Provide technical support to overseas customers by both phone and email
  
• Work closely with Sales Engineers to ensure successful customer software deployments
• Certain teammates would work from 2pm to 11pm to support overseas clients
• Participate in after-hours on-call support (once every 2 to 3 months)

 Requirements: 

• Bachelor degree in Computer Science or related discipline
• 1 year or above experience in a technical support role (Fresh grad are welcomed)
  
• Experience in the most common Unix platforms (Linux, Solaris, AIX, HPUX, Mac OS) and Windows Server platforms is a plus
• Strong communications skills in English (Both verbal and written) and outstanding interpersonal skills  

All information gathered will be treated in strict confidence and solely used for recruitment purposes