Responsibilities:

• Perform 7 x 24 installation, administration and support on IT network (data & voice) and security systems of the bank according to defined policies, processes and procedures
• Conduct performance & availability monitoring, capacity management, configuration & services level management, problem diagnosis & resolution, security management & patch application, change management, of the supported IT areas
• Develop, establish and review standards, procedures and configuration documents on firewall management
• Perform infrastructure products or related tools evaluation, and provide recommendations to management
• Design and review the implemented infrastructure in the supported domains
• Plan, implement and test the infrastructure projects
• Conduct regular health check and monitor of all installed systems from infrastructure perspectives and report timely on any problems and performance issues
• Carry out assigned tasks and projects with good quality and ensure it is completed on schedule, within budget and meeting pre-defined scopes
• Prepare regular/ad-hoc reports to management on problems, incidents and assigned tasks and projects on a timely basis
• Manage helpdesk service team to provide end user technical support may be required

Requirements:

• University graduate in Computer Science or Information Technology related disciplines
• Minimum 3 years of working experience in infrastructure administration and support, preferably in financial institution
• Familiar with the following platforms / systems : LAN & WAN, Telephony Systems, Network Monitoring Tools and Security Products (e.g. Cisco routers, Cisco/H3C switches, Avaya PABX, WFO, Checkpoint/Juniper/Cisco Firewalls/F5 Load Balancer)
• Experience in vendor management on desk-side support is preferable. Excellent customer service oriented mindset.
• CCNA / CCNP Qualification is preferable.
• Excellent customer service oriented mindset.
• Self-initiated, ability to work independently and under pressure with integrity.
• Good analytical & communication skills, and able to motivate the team.
• Good writing skills in English and Chinese.

We offer competitive remuneration package and promising career opportunities to the successful candidates. Interested parties, please send full resume with current & expected salary and the date of availability to The HR Division, G.P.O. Box 2535, HK , or by clicking Apply Now. Please quote reference on your application. Information provided will be treated in strict confidence and only be used for recruitment purposes. Personal data of unsuccessful applications will be destroyed 24 months after the completion of the recruitment and selection exercise.