Responsibilities:

• Handle inbound and outbound phone calls, messages and emails from VIP guests, and answer general and specific questions regarding groups, shipboard product offerings, programs and reservation policies
• Provide updated cabin availability and sailing itineraries to internal department and external marketing partners
• Cooperate with internal departments to confirm processes, resources, and pricing for high-value guest bookings
• Supervise all aspects of VIP reservations, including cabin block arrangement, cabin allocation, dining assignments, manifest uploading, payment procedure, transportation arrangement and other related activities to ensure the passenger is prepared to sail
• Provide customer service support to VIP’s
• Responsible for compiling and managing team meetings, minutes, tracking of team travel and processing of documentation
• Provide administrative support for both the department and regional office.

Requirements:

• Diploma or above in business management, Marketing or related disciplines
• Experience in customer service or sales admin related industry
• Strong administrative skills, problem solving skills and well organized
• Good command of written and spoken English and Chinese (Mandarin and Cantonese)
• Proficiency in Microsoft Office applications and Chinese Word Processing
• Knowledge of international travel and basics preferred
• Immediately available is highly preferred

Salary will be commensurate with qualifications and experience. We offer competitive remuneration and benefits package, including annual leave, medical and dental benefits. Interested candidates please apply with your detailed resume with availability, current and expected salaries by clicking Apply Now.

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