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Customer Services Officer (Insurance Business)

Dah Sing Financial Grou

  • Company Industries:Financial Services

Job Information

  • Post Date:2019-03-22
  • Career Level:Middle
  • Location:North Point
  • Yr(s) of Exp:4 years
  • Qualification:Matriculated
  • Salary:Salary negotiable
  • Employment Type:Full Time
  • Job Function:Financial Services  Business Development  Customer Service - Supervisor/Officer  

Job Description

In this role, you will be responsible for ensuring quality sales and customer services to customers and support development of the personal line businesses.

Main Responsibilities:

  • Provide quality pre-sale and post-sale services
  • Develop the sales of personal insurance businesses for the direct channel via inbound and outbound calls
  • Ensure the best practice of customer services and maintain excellent services level
  • Support bank and alternative channels by providing assistance and operation support to bank sales staff and direct customers
  • Handle special projects/ initiatives as assigned by the Company from time to time

To meet the challenge, you should have the following qualifications and attributes:

  • Post-secondary or above
  • Passes in the Insurance Intermediaries Qualifying Examinations (IIQE) – Paper 1 Principles and Practice of Insurance and Paper 2 General Insurance
  • 4 years’ sales and customer services experience, preferably in insurance industry
  • Good insurance product knowledge, knowledge in medical insurance an advantage
  • Good customer services and communication skills
  • Good command of both written and spoken English and Chinese

Candidate with more experience will be considered as Senior Officer.

Please note that only shortlisted candidates will be notified.

Company Info

The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.

Our currency is caring, teamwork and progressiveness.  We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.

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