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Desktop Support / Helpdesk Support / IT Support Officer

Optimum Solutions (Hong Kong) Limited

  • Company Industries:Information Technology

Job Information

  • Post Date:2019-03-21
  • Career Level:Entry Level
  • Location:Not Specified
  • Yr(s) of Exp:1 years
  • Qualification:Non-Degree Tertiary
  • Salary:Salary negotiable
  • Employment Type:Contract, Full Time, Permanent
  • Job Function:Hardware  Support  Network & System  

Job Description

Helpdesk Support / Service Desk Support

 

  • Handle internal and external calls from different users
  • Provide technical guidance to team members to ensure a smooth operation
  • Continuous improvement to achieve higher rate of first call resolution;
  • Ensuring proper documentation, notification, escalation, tracking
  • Follow up incident and service request

The Ideal Candidate:

  • Secondary School  or above
  • Minimum 1 year relevant experience
  • Relevant experience in IT support
  • Solid experience with personal computers/laptops/mobile devices
  • Experience in hardware and software troubleshooting; 
  • Good communication skills and willing to learn

 

Attractive remuneration package will be offered to the right candidate.

 

 

Company Info

Optimum Solutions, is a full spectrum Software Solutions and a Managed Services Company providing Professional Services since 1997, we have been providing IT consulting professionals to major national and local firms, Fortune 500, software integrator and software development companies, and major national and local consulting firms. 

Opportunities abound when you work @ Optimum, a World-Class Software Solutions and Service Provider. Our client list includes major Fortune 500 organizations, customers are primarily from Banking and Finance, Manufacturing, Distribution, Technology, Service and Healthcare verticals.

We have got over 2200 consultants working with us and have developed into a rapidly growing, highly competitive and responsive firm with strong management, technical and financial resources and commitment to fully serve its clients in Singapore, USA, China, Malaysia, Philippines and India. 

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