Application Support Coordinator – Hong Kong

Opus are currently recruiting on behalf of a best-in-class technology platform that focuses on delivering relevant engagement with consumers. Due to expansion they have a new headcount for an Application Support Coordinator to help reduce resolution time. This client handles trillions of requests every month and growing. If you are interested in working with big data and want to push the limits, this is a great opportunity for you.

This opportunity would suit someone who is enthusiastic about new technology. Someone comfortable being a mediator between account and technology teams. You will have the ability to communicate technical scenarios in real world terms so non-technical teams are able to understand.

 Role Responsibilities:

-Support for technical issues: ensuring that incidents are handled with adherence to SLAs

-Multi-task, manage and resolve transactional application support requests

-Puzzle-solving, problem-solving and issue troubleshooting

-Executing Stored Procedures in SQL

-Maintain the company’s ticketing system; answer, troubleshoot and resolve various technical issues

-Take initiative on tickets that can be completed without Development Team assistance

Required Experience:

-0-3 years relevant work experience as a support representative in a small or medium sized business

-Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced environment

-Basic to mid-level SQL and HTML experience

-Knowledge of Excel and MS Office, including pivot tables, chart-making, and manipulation of large data sets is a plus

-Fluent spoken and written multi-lingual skills at a technical level

-An Ability to explain complex subjects to a non-technical audience.

Application Support Coordinator – Hong Kong