Responsibilities:

• To answer enquiries and complains from client departments and general public in the service centre of Government Department;
• To refer service requests to relevant units for follow-up action;
• To maintain surveillance and handle information of remote imaging and monitoring system;
• To keep the contact lists up-to-dated; and
• To carry out other duties as directed

Requirements:

• Completion of Form 5, or equivalent;
• At least 4 years working experience in customer service / hotline centre;
• Experience in 1823 hotline is an advantage
• Good telephone manner, customer service and communication skills;
• Fluent in spoken English and Chinese, and written English and Chinese;
• Be able to use general computer software, including Microsoft Office Applications and Chinese / English word processing
• Shift duties are required
• Immediate available is highly preferable

Working Hours:

• 5 Days per week
• Work location: Kowloon Bay

All personal data collected will be kept confidential and used only for recruitment purpose. All data will be destroyed after completion of application process. Interested parties please send your CV to Epro Telecom Services Limited by clicking "Apply Now".