Job Overview

Are you interested in joining the fast-growing e-commerce logistics industry? Are you enthusiastic in being part of the team supporting the world’s largest e-marketplaces in next year’s Single’s Day and Black Friday festivals? Do you have a passion for a high-flying career in an e-commerce company with solid business profile while still enjoying a startup working environment? If you do, come and explore opportunities with ECMS.

With our aggressive global expansion plan in 2019, we are now recruiting for the teams in Southeast Asia Region (including Taiwan, Hong Kong/Macau, Australasia, and South China exports). This role is a Customer Services Supervisor Position to monitor South East Asia Customer Services Center to delivery satisfied service level.The position directly reports to the Head of Customer Services.

Roles and Responsibilities

• Supervise South East Asia Customer Services Center to provide professional cross-border e-Commerce logistics customer services
• Ensure the team in delivering a high satisfied service level, covering order process close follow-up, customer enquiries handling, Account Receivable billing with customers, regular business reporting etc. 
• Design Customer Services SOP and ensure process optimized
• Coach and develop teammates
• Perform any other ad-hoc tasks assigned by manager
  
  

Education and Experience requirements

• Degree holder, preferable discipline in logistics or business nature
• At least 1-2 years team supervisory or managerial experiences
• Experienced in logistics or e-commerce industry will be an advantage
  
  

Job Skills and Competencies for this position

• Able to cope with fast-pace environment and self-initiative
• With strong desire to develop in e-commerce and /or logistics industry
• Strong sense of ownership and commitment to tasks & time
• Excellent management, communication, coordination and analyzing skills
• Ability to work under pressure and independently
• Good PC knowledge
• Good command of spoken & written English, Cantonese and Mandarin
  
  

Interested parties, please email with your detailed CV by clicking 'Apply Now'.

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