IT Engineer / Desktop Support Engineer (Strong Investment Bank Client Exposure)
IT Consulting Solutions Limited
- Company Industries：Information Technology
Job Information
- Post Date：2019-03-31
- Career Level：Entry Level
- Location：Wan Chai
- Yr(s) of Exp：1 years
- Qualification：Non-Degree Tertiary
- Salary：Salary provided
- Employment Type：Permanent
- Job Function：Support IT Management Network & System
Job Description
We are looking for an IT Engineer for our company.
General Responsibilities:
- In Office and Remote support for ITCS Offices.
- On-site and remote support for local clients and other Regions within APAC.
- Handle technical inquiries and provide tier 1 & 2 solutions.
- Document all reported incidents and service requests via ticketing system
- Assist and train users to improve the user experience with various IT products.
- Assist with Install, move, add and change of desktops, servers and other infrastructure hardware.
- Maintenance of company databases and website.
- Responsible for supporting end user software such as PCR, Microsoft/Mac OS, MS Office, Video Conferencing(Skype, Hangouts, Polycom) etc.
- Vendor Management and Support.
Requirement:
- Higher diploma in Computing Science or other relevant disciplines.
- Experiences with desktop support.
- Experience on troubleshooting issue on Windows OS (esp Win 10), MS Office, Outlook and network
- Hands on experience in Microsoft Infrastructure Configuration (Office 365, Active Directory, DNS, DHCP, DFSR, SharePoint)
- Experience in Linux Support will be advantage
- Holder of MCSE, MCITP, CCNA will be an advantage
- Good command of written and spoken English
Company Info
The ITCS Group (www.itcs-group.com, EA Licence Number: 69524) is a management consulting, technology services and IT outsourcing company. We provide customized consulting solutions, IT resourcing, project management and off/on-shore application development services across the Asia Pacific region.
Strategically located in Hong Kong, Tokyo and Singapore, we deliver services to Global Corporations, Fortune 500 companies and growing organizations. We work across key vertical markets that include Finance & Banking, Insurance, Legal and Communications & Technology where we collaborate with our clients to lower costs, improve efficiencies, reduce risk and bring about competitive advantage.
We are currently looking for bright, energetic and professional people to join our team!
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