A Global Insurance Company with mainly business in general insurance is now looking for:

Operations Supervisor (Call Centre)

Responsibilities:

• Report to Call Centre Manager and manage the call center and ancillary services relating to operations and development of the company.
• Handle team performance management and budget management.
• Implement the strategic plans for the call center including technology, organization structure, skills, training & resources requirements.
• Liaise with regional operations to ensure standardization and globalization of the processes and tools.
• Implement the strategic & tactical programs to enhance the capability of the call center to achieve the strategic objectives of the business.
• Develop and execute strategic planning with the management team to enhance service capabilities, quality and efficiency
• Monitor quality and efficiency KPIs and provide variances analysis reports
• Implement the training, monitoring and other performance measurement for the employees.
• Supervise the development of Local network of service providers in the roadside and appliance protection areas.
• Consolidate business requirements for local projects and liaise with PRC organizational management to ensure project prioritization and project management.

Requirements:

• Degree holder with 5 years or above working experience in MNC with call center or insurance operations environment
• Experience in supporting travel & assistance programs would be a strong advantage.
• Proven track record in leadership with good communication skill. 
• Good interpersonal, analytical and problem solving skills.
• Excellent command of English and Cantonese (verbal and written). 

Interested parties please send your detail resume in MS WORD format with current and expected salary through “APPLY NOW”

All data collected will be used for recruitment purpose only & will be used strictly confidential

Only shortlisted candidates will be notified