Responsibility:

• Own Account Management and Customer Relationships in cooperation with the Coordinator and Manager
• Be the main point of contact between regional Supply Chain, Merchandising, Allocation and the central teams in London
• Manage the region’s order book – looking after all manual allocation orders, monitoring the delivery flow and fulfilment rates for all seasonal collections
• Participate in managing stock for store openings and events
• Participate in creating comprehensive supply chain & product availability updates for the region and the wider business
• Assist regional merchandisers with retail order input for the region across all 4 product divisions
• Participate in creating customer relationship plans & strategies for key wholesale customers
• Maintain customer records
• Prepare, interpret and act on customer reports
• Monitor and challenge (where appropriate) credit decisions impacting orders and stock
• Prepare order confirmations (identify orders not to be confirmed) and manage the delivery creation process for wholesale customers
• Monitor and prioritise deliveries, chase non-deliveries according to the regional priorities flagging any issues to the relevant teams
• Participate in communication of shortages and re-timings across/within the region, working closely with Order Management
• Manage the end to end returns process (where applicable)
• Continuously seeking to develop and implement more efficient ways of working in conjunction with internal stakeholders
• Proactively investigate SAP system related issues with the IT team

   

Requirement:

• Holder of Higher diploma or above
• Hands on experiences in customer services department is essential
• Very good to advanced Excel and numerical skills
• Knowledge of producing reports using Microsoft Excel