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Customer Service Executive (Contract)

Daikin Airconditioning (Hong Kong) Ltd

  • Company Industries:Freight Forwarding/Delivery/Shipping

Job Information

  • Post Date:2019-03-29
  • Career Level:Entry Level
  • Location:Kowloon Bay
  • Yr(s) of Exp:2 years
  • Qualification:School Certificate
  • Salary:Salary provided
  • Employment Type:Contract, Full Time
  • Others:Contract, Full Time
  • Job Function:Trading  

Job Description

To achieve our vision and support the next phase in our rapid global growth, we are currently looking for candidates with suitable caliber to join our team.

Responsibilities:

  • Handle incoming phone calls and answer customers’ inquiries
  • Strong organizational and multitasking skills
  • Follow up repair order and customers’ complaints in a professional manner
  • Understand customers’ needs and schedule inspection appointments with when necessary

職責

  • 接聽來電和解答客戶的電話查詢
  • 有組織力及能夠同時處理多於一項工作
  • 以專業的態度跟進維修訂單和客戶的投訴
  • 了解客戶的需求並在需要時安排及預約檢查

Requirements:

  • Form 5 (HKCEE)/ Form 6 (DSE) graduate or above
  • Minimum 2 years of working experience in customer service/sales field
  • Proficient in Computer, English and Chinese Word Processing
  • Good command of both spoken and written English and Cantonese
  • Solid customer service experience in tel-marketing / call centre is preferable
  • Handle and follow-up sales enquiries to customers in a professional manner
  • Positive attitude, self-motivated, attention to details, mature & good communication skills
  • Shift Duties is required: 9:00-17:30 & 12:30-21:00
  • Immediately available is highly preferred

入職要求

  • 中5(HKCEE)/中6(DSE)程度或以上
  • 至少2年客戶服務/銷售經驗
  • 具良好的溝通技巧態,態度積極正面,主動性強
  • 精通電腦,英文和中文(速成/倉頡/九方)輸入法
  • 流利粵語及英語
  • 需要輪班工作 (9:00-17:30 & 12:30-21:00) 
  • 有客戶服務或熱線中心經驗者或可即時上班者優先考慮

Interested parties please send full resume with Expected Salary by clicking APPLY NOW. 

Personal data collected will be used for recruitment purpose only and all applications will be treated in strict confidence.  Candidates not invited for interview within one month that may consider their applications unsuccessful.  The applications will be destroyed by DHK within six months and may refer suitable applicants to other vacancies within the Group.

Company Info

Daikin Airconditioning (HK) Ltd is a subsidiary under the Daikin Industries Limited is the global leader in the manufacturing of air-conditioning systems. Over 35 years' establishment in Hong Kong and our services are covering both in Hong Kong and Macau Market. 

Being the world's sole manufacturer capable of developing a full line of dynamic products from refrigerants to air-conditioners, Daikin has built a well-established and strong presence in Japan, China, Southeast Asia, Europe as well as North America.  Its comprehensive range of products includes sophisticated air-conditioning systems for residential and commercial use.

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