Representative Responsibilities:

• Provided direct administrative support for TS Department
• Creates Notifications, repair/return/Free of Charge orders and other TS related PO and sales orders in SAP system
• Keeps track of all repairs, returns and Tech Service loan products. 
• Generation of TS quotes to customers
• Coordinate and generate appropriate reports to track orders and Service Notifications
• Handling and dispatching of goods
• Books in TS returns and ensures that the correct item is received
• Responsible for getting the product back out to the customer following a repair
• Prepares and distributes paperwork internally for returns
• Assists with preparation and dispatch of TS loaner equipment
• Answers questions relating to the dispatch of goods, stock levels, etc.
• Deals with filing paperwork associated with each task
• Chases TS related Purchase orders
• Works with other ETC offices to arrange return and credit for faulty goods
• Serves as a liaison between the warehouse and TS
• Answers company phones lines in polite and professional manner when Receptionist/Admin Assistant not available
• Assist with technical training
• Organizes binders for training classes
• Prepares scheduling timetable for training classes and assist when necessary during training by counting attendees, keeping the area tidy, preparing name badges, etc.
• Sends part numbers, prices and availability to customers when requested
• Represent the Customer’s needs/concerns within ETC
• Relay customer issues and concern to appropriate departments for resolution.
• Assist with technical training
• Organizes binders for training classes
• Prepares scheduling timetable for training classes and assist when necessary during training by counting attendees, keeping the area tidy, preparing name badges, etc.
• Completes special projects and requests in timely and positive fashion
• To perform other reasonable duties as assigned

Minimum Qualifications:

• F.5 or above
• 2+ years of job-related experience
• 1-3 year work experience in a Customer Service a definite advantage
• Experience building and maintaining customer relationships
• Demonstrated ability to work independently and perform multiple tasks
• Demonstrated experience in a team environment
• Hardworking, problem solver and self-motivating
• Ability to interact with other employees, work as a team
• Strong organizational and customer service skills
• Strong communications and interpersonal skills
• SAP Knowledge would be definite advantage
• Attention to detail
• Ability to communicate in business environment
• Proficient in MS applications including Word, Excel, PowerPoint and Chinese Word Processing
• Good command of written and spoken English, Cantonese and Mandarin
• Uses initiative in carrying out recurring assignments independently without specific instruction, but refers deviations, problems, and unfamiliar situations not covered by instructions to supervisor for decision or help
• Knowledge of multi-line phone systems
• Able to work well under pressure
• General shipping carrier/process knowledge