We are a small and dynamic team looking to add one more pleasant, cheerful and independent member to our team.  This job supports our customers throughout the process of product/service enquiry, ordering, fulfillment, and follow-up. It will require good knowledge of our range of products and services.

Job Scope:

1. Assist customers in all enquiries related to our products and services.
2. Interact with customers on the phone and email with the highest level of hospitality and professionalism, accomodating special requests whenever possible.
3. Assures customers receive correct recommendations and correct prices.
4. Respond to customers in an accurate and timely manner.
5. Resolve customer complaints.
6. Through a variety of systems, receive, process and complete paperwork (including, but not limited to, quotations, invoicing, delivery, payment reconciliation and settlement, etc.) for all customer orders. 
7. Work closely with Operations staff to ensure smooth handling and fulfillment of customer orders.
8. Assist with responsibilities and duties of Operations staff in their absence or due to heavy volume of orders.
9. As part of the marketing team, assist with marketing projects.

Requirements:

1. Holder of Higher Diploma or above.
2. At least 3 years in service industry such as hotel, tourism, and F & B / catering, highly advantageous. Less experienced candidates will be considered for Customer Service Assistant position.
3. Possess excellent service mindset and attitude.
4. Excellent spoken English and Cantonese a must.
5. Detail-mindedness is a must.
6. Good writing skills in English a must.
7. Proficient with PC operation and Microsoft Office operation.
8. Pleasant and cheerful disposition.
9. Excellent communication skills on the phone and face-to-face.
10. Hardworking, quick-witted, independent worker, problem-solver.
11. Immediate availability is preferred.

Please send your application to hr@tinyplaces.com with:

• Updated full resume specifying this job position with reference number TP-CSO-012014 in email subject.
• Please state current and expected monthly salary.

The position will be based in Tsuen Wan industrial area. Pay is negotiable based on experience and qualification.