Helpdesk Specialist
RIPEN Limited
- Company Industries：Information Technology
Job Information
- Post Date：2019-04-01
- Career Level：Entry Level
- Location：Kwun Tong
- Yr(s) of Exp：1 years
- Qualification：Postgraduate
- Salary：Salary provided
- Employment Type：Full Time, Permanent
- Others：Recent Graduate will be considered
- Job Function：Hardware Support Security
Job Description
Responsibilities:
- Provide helpdesk support and resolve problems to the end user’s satisfaction
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on Priority
- Utilize and maintain the helpdesk tracking system
- Document internal procedures
- Maintain customer maintenance database
- Report issues to Service manager for escalation
- Handle on ad-hoc monthly report
- Shift duty is required
Requirements:
- High school diploma or equivalent
- 2 years of relevant technical experience
Company Info
Founded by a group of IT veterans from Hong Kong and Asia, the outstanding track record of our founders includes a number of winning projects with various public and private agencies and years of business with different IT vendors & partners over two decades.
This solid foundation offers RIPEN unique capabilities to merge consulting and technology over a spectrum of services into successful alliances.
RIPEN delivers top-tier products, IT security consultancy, solutions and professional services to global financial institutions, corporations and the government sector in Hong Kong.
| Position | Company | Location | Update |
|---|