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Desktop Support

Tata Consultancy Services Limited

  • Company Industries:Information Technology

Job Information

  • Post Date:2019-04-01
  • Location:Quarry Bay
  • Salary:Salary provided
  • Employment Type:Full Time
  • Job Function:Hardware  

Job Description

Role: Help Desk Engineer
 Overview: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
 Responsible For:
1. Provide helpdesk and onsite support to solve users’ applications problems on the following platforms: Win 10, Google , hardware and printing problems

2. Support & configuration of software & hardware equipment (desktop, laptop, printer, mobile devices, etc.)Install / upgrade hardware

3. Help to co-ordinate and escalate the support to third party vendors

4. Assist in administering corporate IT policies and IT inventory

5. Team work with the other IT staffs, ensure all helpdesk tickets can be resolved without breach SLA

6. F7 or above. 2-3 years experience. Basic troubleshooting skills on windows 10 OS and google apps. Basic network knowledge. Cantonese/English 
 

ESSENTIAL SKILLS/COMPETENCIES
Including: good interpersonal and communication skills

      

DESIRABLE SKILLS/COMPETENCIES
Including: MCSE/CCNA is an advantage but not a must

Company Info

Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years.

We are #OneTCS. A part of the Tata group, India's largest multinational business group, TCS has over 443,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $22 billion in the fiscal year ended March 31, 2020. The company is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India.

TCS is recognized as the fastest growing IT services brand of the decade and one of the fastest growing IT services brands of 2019, by Brand Finance.

TCS is recognized as a Global Top Employer by the Top Employers Institute. Also certified as the #1 Top Employer in Europe, MEA and APAC.

TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the Dow Jones Sustainability Index (DJSI), MSCI Global Sustainability Index and the FTSE4Good Emerging Index. For more information, visit us at www.tcs.com

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