Client Case Executive/ Manager

Who we are:

We are RISQ Group. The go-to employment screener and verification expert for the Asia Pacific region with offices in Australia, Hong Kong, Singapore, Malaysia, Philippines and China.

We are our client’s single point of contact for their screening needs – always reliable; always accountable; always speaking their language. As part of the Sterling Talent Solutions family, we share the strength of one of the largest global providers of employment screening and verification and can deliver unparalleled levels of service to our clients. 

What we offer:

• Long term career growth
• Involvement & support
• A great learning environment

Responsibilities/ Dimension of this Position:

• To ensure all allocated clients are set up correctly and screening requests completed in accordance with clients’ service level agreements (SLAs) and client queries are answered accurately, completely and promptly ensuring adherence to RISQ Group’s standard operating procedures.

• Create and on board client accounts

• Liaison with the sales teams to assist in the conversion of opportunities to clients.

• Liaison with client to ensure clients become advocates for RISQ screening solutions

• Preparation and delivery of client business review/delivery reports

• Meeting with client – Quarterly/Business Reviews with the client (via teleconference/face to face)

• Develop and maintain a thorough understanding of the employment screening process.

• Proactively identify areas for improvements and make recommendation to the processes undertaken on a regular basis.

• Other duties assigned by Manager / Associate Director

A successful candidate will have:

• Minimum 2 years of experience handling clients (Client Case Manager role)

• Superior written and spoken English and Chinese

• Professional written and verbal communication skills

• Superior time management, multi-tasking and organisational skills

• Strong rapport building skills

• A strong focus on accuracy and high attention to detail

• Ability to work well either independently or as part of a team

• Ability to work to deadlines and under pressure

• Demonstrate a true spirit to serve when communicating with (internal and external) and candidates

• A willingness to take responsibility and accountability

• Enthusiasm for learning

• Getting things right the first time and delivering to our clients with expertise and genuine caring

• Maintain a high level of product and process knowledge such that Sterling RISQ's process and products can be explained to internal and external parties

• Ensure confidentiality and privacy is respected and maintained at all times with respect to Sterling RISQ, clients, staff, products and services.

• Adhere to the Mission, Vision, Values, policies and procedures of Sterling RISQ.

*Immediate Availability Preferred

Salary: Negotiable based on experience

Working Hours: Monday to Friday - 09:00 to 18:00

Successful candidates will be offered an attractive remuneration package as well as excellent growth and development opportunities.

For more information about RISQ Group, please visit www.risqgroup.com