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Guest Experience Officer – Reservations (5 Day Work Week)

TNL Management Limited

  • Company Industries:Hospitality / Catering

Job Information

  • Post Date:2019-04-03
  • Career Level:Entry Level
  • Location:Yau Ma Tei
  • Qualification:School Certificate
  • Salary:Salary negotiable
  • Employment Type:Full Time, Permanent
  • Others:Full Time, Permanent
  • Job Function:Hospitality / Hotel Services  Others  Tourism / Travel Agency  

Job Description

You are expected to:

  • Provide a warm and courtesy information services and handle all guest enquiries in a professional manner over the phone & Email;
  • Provide daily reservation duty;
  • Capture sales from in-coming enquiries and coordinate details of each reservation;
  • Clerical support for the hotel reservation and room rate's handling;
  • Preform daily duties of Front Office operation;
  • Assist & support the duties of business Centre (Co-working Space).

 

 

You are nice to have:

  • Diploma / Certificate Holder in Hospitality or Tourism Management or related disciplines;
  • Experience in handling reservations or business centre would be an advantaged;
  • Customer-focused, energetic, detail-oriented, pleasant personality with good interpersonal & communication skills and can be a good team player;
  • Good command of spoken Cantonese, English and Mandarin;
  • Knowledge in OTAs and PMS would be an advantaged.

 

Welcome to join us.  Don’t hesitate to click "APPLY NOW" if you are interested in this position.

 

We offer attractive remuneration package and excellent career opportunities to the right candidate. Interested parties please email your full resume with present and expected salary to hr @tnlmanagement.com.

 

Only short-listed candidates will be contacted for interview. All information of unsuccessful applicants will be destroyed after completion of recruitment process.

Company Info

We are a newly set up hotel with fifty-two rooms which blends in art and culture with tourism, we aim to offer the most genuine Hong Kong experience to every visitors. The hotel has a sophisticated Tea Room and Co-work space that differentiates itself from other standard hotels. We are looking for enthusiastic team member who is an art-lover and loves innovation. Customer-oriented candidates with strong background and experience in Hospitality or related disciplines are welcomed!

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