Responsibilities:

• Supervise helpdesk support to meet the daily need of hospital operation
• Perform helpdesk support including call handling, troubleshooting, follow-up action and coordination
• Utilise remote administration tools to resolve issues on desktops, laptops, and printers
• Ensuring proper documentation, notification, tracking, and follow up of all incidents
• Provide IT solution through telephone and email on desktop hardware, mobile device, Microsoft Windows, Office and IT related issues
  
  

Requirement:

• Degree in Computer Science or related discipline
• At least 2 years’ experience in helpdesk support
• Strong communication skill in Cantonese and English language
• Good problem solving, analytical and interpersonal skills
• Strong work ethic and willing to work hard
• Knowledge of Microsoft Office and Windows desktop environments is an advantage
• Familiar with project management tools and approaches like ITIL is preferred

For application, please send your full resume along with detailed working experience, stating the position you are applying, current and expected salary to Human Resources Department, St. Teresa’s Hospital, 327 Prince Edward Road, Kowloon by clicking 'Apply Now'

(Personal data collected will be treated strictly confidential and used for recruitment purpose only)