Responsibilities:

• Provide support and resolution on 1st level end-user enquires & issues on in-house applications and standard PC and notebook problem related to Hardware & Operating System.
• Logging of Service Desk Calls and documentation of all user requests and problem resolutions
• Take responsibility for call resolution, track and see-through to issue resolution
• Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests
• Maintain operational documents and perform appropriate procedures for problem and change management
• Carry out necessary routine tasks such as daily system administration, user account management, troubleshooting & technical support, etc
• Interact with other team members and other teams to progress projects and incidents

  Requirements:

• Tertiary education Information Technology or equivalent
• 2 years working experience in first-line user and technical support
• Technical knowledge in PC (Windows/Mac) management and common network applications
• Candidates with hands on skills on Microsoft Windows server administration would have advantage
• Self-motivated, hardworking, flexible, customer-focus and able to work independently
• Must be attentive to detail, proactive and have strong troubleshooting skills
• Have excellent Communication, inter-personal & written skills in English and Chinese
• Able to communicate efficiently in Mandarin is essential

Candidates with more experience will be considered as Senior Helpdesk Engineer

Interested parties please send your most recent CV in MS Word format to [email protected] wisers.com with an expected salary.  Due to the high volume of applicants, only shortlisted candidates will be notified.

(Data collected will be treated as strictly confidential and will be used for recruitment purpose only)