Responsibilities:

• Perform installations, trouble shooting, maintenance, repairs and updates of products
• Handle customer enquiries and support emergency call services
• Ensure service escalation procedures are complied with customers’ requests
• Communicate with internal and external parties for action
• Co-work with principal engineers to maintain and update technical documentation including service manual
• Ensure all tasks are carried out with the highest possible standard of quality
• Provide services complied with regulations, safety standards and guideline
• Attend principal provided service training on a regular basis

Requirements:

• Higher diploma in Electronic/ Technology/ Biomedical Engineering or other related disciplines
• With 2-3 years of technical service engineering experience in the medical or related industry is an advantage
• Good commend in English and Chinese
• Computer knowledge in Microsoft Excel, Outlook, PowerPoint and ERP system
• Self-motivated and hardworking
• Customer oriented and have good interpersonal skill
• Fresh graduate will also be considered

We offer 5-day work week and comprehensive staff benefits like study sponsorship, life insurance, dental and medical coverage, etc. to the right candidates.

If you fit our requirements and aspire to be part of our dynamic team, please forward your resume stating existing salary, salary expectation and date available to recruit@cra.hk

(All information collected will be used for recruitment related purpose only. It might also be disclosed to other associated companies of Group for job matching of similar vacancies.)

idsMED Group is one of the largest integrated solutions providers of medical equipment, supplies and services in Asia. idsMED Group has an extensive distribution network covering various healthcare institutions including government and private hospitals, day surgery centers, specialist and primary care clinics, laboratories and nursing homes. 

idsMED Group represents world-leading medical brands, providing one-stop solution covering marketing, sales, biomedical engineering services and clinical support. Leveraging on its single, regional IT platform, idsMED Group also offers effective inventory management and logistics services. idsMED Group provides a comprehensive and one-stop solution to its customers with a focus on a number of key specialties including Intensive Care, Infection Control, Diagnostic Imaging, Cardio Vascular, O&G and Peri-Natal, Wound Management, Aesthetic, Anesthesiology, Dental, Ear-Nose-Throat, Emergency Care, Infection Control, Gastroenterology, General Surgery, Geriatric Medicine, Healthcare Education, Laboratory, Medical Consumables, Medical Facility, Medical IT, Oncology, Opthalmology, Orthopedic, Patient Support System, Physio and Rehab, Primary Care, Respiratory Care, Surgical Workplace, Veterinary and Biomedical Engineering.

July 2011 marked the inception of idsMED Group, when the Fung Group acquired the Medical Consumables business from the IDS Group as a private and independently managed business. Starting with 200 employees and business in just Singapore and Malaysia, we embarked on our journey.

In line with its expansion program in the region, idsMED Group now successfully operates in 8 countries: Singapore, Malaysia, Indonesia, Hong Kong, Philippines, Thailand, Taiwan and Vietnam.