IT helpdesk - Top Tier Financial Institutio
Ikas International (Asia) Limited
- Company Industries:General Business Services
Job Information
- Post Date:2019-04-09
- Location:Not Specified
- Salary:Salary provided
- Employment Type:Full Time
- Others:Full Time
- Job Function:Others Support Network & System
Job Description
My client, a top tier financial institution is looking for IT helpdesk to support their rapid growth.
Responsibility:
- Provides a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining desktop hardware (PCs, monitors, printers…etc)
- Support for all telephony equipment (desk phones, headsets, trading turrets, corporate mobiles, phone recordings and VC systems) maintenance to ensure optimal working environment.
- Provide troubleshooting support (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance where required.
- Work independently and escalate issues to regional L2/L3 IT teams
- Provides 1st level support on business applications and escalates to the appropriate support team as needed
- Responsible for recording all users’ request in ticketing system, with accuracy and an appropriate level of details.
- Collaborates with other Helpdesk teams in the region (by communicating about findings, fixes and documentation, whenever required).
- Working with local vendors/regulator and support team to deploy the new applications for users
- Ensure all IT hardware/software/infrastructure meet local regulator’s requirement. Document and communicate to regional IT and compliance any divergence or discrepancy.
- Managing local IT procurement. Sorting providers, preparing purchase request and dealing with the payment with Financial team.
- Arrange to relocate the IT equipment when there are any seating relocation of users.
- Offsite support and over-time work are necessary in BCP or emergency case.
Requirements:
- 2+ years experience in a Technical Support / Helpdesk role in an enterprise environment. Banking / Finance experience a plus.
- Experience in supporting computer hardware (PC, server, VDI, laptop / notebook and mobile & handhelds) and software (Windows Desktop - win7 and win10, MS Office – 2010,2016,365, blackberry work, Airwatch) and basic back-end administration (Windows Server, AD, SCCM, Exchange, networking).
- Bachelor in IT related discipline. MCTS/MCITP/MCSE certifications an advantage.
- Proactive and positive attitude. Excellent customer service oriented mindset.
- Excellent verbal and written communications skills in English and Cantonese (Mandarin a plus).
Company Info
Sanderson iKas is a merger between UK based independent recruitment business, Sanderson and global recruitment business iKas.
Position | Company | Location | Update |
---|