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IT helpdesk - Top Tier Financial Institutio

Ikas International (Asia) Limited

  • Company Industries:General Business Services

Job Information

  • Post Date:2019-04-09
  • Location:Not Specified
  • Salary:Salary provided
  • Employment Type:Full Time
  • Others:Full Time
  • Job Function:Others  Support  Network & System  

Job Description

My client, a top tier financial institution is looking for IT helpdesk to support their rapid growth.

Responsibility:

  • Provides a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining desktop hardware (PCs, monitors, printers…etc)
  • Support for all telephony equipment (desk phones, headsets, trading turrets, corporate mobiles, phone recordings and VC systems) maintenance to ensure optimal working environment.
  • Provide troubleshooting support (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance where required.
  • Work independently and escalate issues to regional L2/L3 IT teams
  • Provides 1st level support on business applications and escalates to the appropriate support team as needed
  • Responsible for recording all users’ request in ticketing system, with accuracy and an appropriate level of details.
  • Collaborates with other Helpdesk teams in the region (by communicating about findings, fixes and documentation, whenever required).
  • Working with local vendors/regulator and support team to deploy the new applications for users
  • Ensure all IT hardware/software/infrastructure meet local regulator’s requirement. Document and communicate to regional IT and compliance any divergence or discrepancy.
  • Managing local IT procurement. Sorting providers, preparing purchase request and dealing with the payment with Financial team.
  • Arrange to relocate the IT equipment when there are any seating relocation of users.
  • Offsite support and over-time work are necessary in BCP or emergency case. 

Requirements:

  • 2+ years experience in a Technical Support / Helpdesk role in an enterprise environment.  Banking / Finance experience a plus.
  • Experience in supporting computer hardware (PC, server, VDI, laptop / notebook and mobile & handhelds) and software (Windows Desktop - win7 and win10, MS Office – 2010,2016,365, blackberry work, Airwatch) and basic back-end administration (Windows Server, AD, SCCM, Exchange, networking).
  • Bachelor in IT related discipline. MCTS/MCITP/MCSE certifications an advantage.
  • Proactive and positive attitude. Excellent customer service oriented mindset.
  • Excellent verbal and written communications skills in English and Cantonese (Mandarin a plus).

Company Info

Sanderson iKas is a merger between UK based independent recruitment business, Sanderson and global recruitment business iKas.
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