Segment Manager - Banking(FI)
Zebra Strategic Outsource Solution Ltd
- Company Industries:Human Resources Management/Consultancy
Job Information
- Post Date:2019-04-10
- Career Level:Middle
- Location:Not Specified
- Yr(s) of Exp:5 years
- Qualification:Degree
- Salary:Salary negotiable
- Employment Type:Full Time, Permanent
- Others:Full Time, Permanent
- Job Function:Retail Banking Marketing - Brand / Product Management Others
Job Description
Responsibilities
- Identify opportunities to acquire and grow customer relationships and increase their profitability through improved targeting, effective anchor and appropriate channel strategies
- Design and implement customer journey across multichannel touch points for enhanced customer engagement in alignment with segment strategy for a diverse customer base
- Develop customer solutions including privileges, loyalty programs and events, and product offerings based on analytics insights, customer characteristics and needs to deepen customer relationship
- Collaborate with business units, channel teams, marketing and IT for the design and management of the digital channel experience, offline-to-online experience with the connectivity power of social customers and mobile / internet to drive brand awareness and customer stickiness
- Develop an expert knowledge of customer base, market trends, and competitor activities for the support of strategic direction
Requirements
- University degree in Business Administration, Marketing OR other relevant qualifications
- Minimum of 5 years’ retail banking experience with marketing / sales experience an advantage
- Customer-oriented with strong business acumen and analytical skills
- Strong Self-motivation with good project management and interpersonal skills
- Proficiency in both English and Chinese
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
Company Info
ZEBRA™ Strategic Holdings Limited is a performance-based holistic Human Capital Solutions provider that services Corporate Clients across Asia Pacific region.
With more than a decade of solid experience, ZEBRA™ successfully listed on the GEM board of the Hong Kong Stock Exchange in the year of 2013.
Our client, a leading institution is currently seeking for a high-caliber candidate to join their team.
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