KEY ROLES & RESPONSIBILITIES

Planning and Strategy

-         Identify gaps with the existing clients and key actions required.

-         Increase the productivity of sales teams and internal team.

-         Discover new ways of enhancing campaigns (lateral thinking).

-         Demographic and trend analysis of target markets to enhance sales team’s productivity.

-         Review critical numbers with clients, sales managers, and General Manager.

-         Ensure the sales performance is on track and prepare sales forecast.

-         Participate in management strategy meetings.

-         Ensure clear operational guidelines to be in place for all areas of the campaign.

-         Co-ordinate with different departments regularly and provide updates.

-         Explore business development and new divisions and identify the prospects for the company.

Financial and Compliance Management

-         Comply with the contracts with clients.

-         Negotiate contracts and payment schemes if necessary.

-         Be able to understand sales figures and interpret critical numbers and analyze trends.

-         Ensure all practices and guidelines are compliant with local laws and policies.

-         Highlight and escalate to the GM any risk areas identified that could have an adverse effect on the clients, company, or sales team.

Administrative

-         Regular reporting to provide feedback to clients and sales teams including inventory management.

-         Daily, weekly, monthly, and quarterly reporting on campaigns and critical numbers.

-         Review monthly and quarterly priorities and objectives.

-         Improve the quality and functionality of reports.

-         Professionally update and manage the clients for everything.

-       Lead the investigation for any complaints from clients with CS Manager.

KNOWLEDGE AND SKILLS

• Experience in client servicing role and people management.
• Excellent stakeholder management.
• Attention to details.
• Very strong analytical skill.
• Strong in numbers.
• Operationally strong in Microsoft Office and PowerPoint.
• Organized and able to work in very fast-paced environments.
• Excellent spoken and written communication (Chinese - Cantonese/ English).