Maggie & Rose is a family lifestyle brand, with the first family members' club established in London in September 2006.  It has 2 sites in London and is a becoming a high-end international brand with branches opening in China and Singapore.  We provide a home away from home for families, run amazingly creative classes and put on the best kid’s birthday parties ever. With all that on the go, we're on the lookout for energetic and passionate individuals for our clubs in Repulse Bay and Causeway Bay.

Our Membership Services Hosts are the Superheroes of our Clubs; they can offer a tissue for a runny nose before it’s needed, they can spot a misplaced toy before it’s been missed, they can offer to entertain a little member before they realise they need entertaining.  They are a jack-of-all-trades and thrive on variety at work.

Quite simply our Membership Services Hosts strive to Be Extraordinary.

Front of House Responsibilities:
Anything that will give our Members the best experience when they come into one of our clubs;

Duties

• The ‘face of’ the Club; upholding the Maggie & Rose ethos, values and standards
  
• Engaging with our biggest and littlest guests
  
• Providing a warm welcome to our members and running the reception desk like a well-oiled machine
• Handle all incoming calls and enquiries
  
• Greet visitors in a professional and warm manner and prevent unauthorized access
• Keeping the whole club looking like a premium environment; tidying and cleaning included
  
• Experts in class booking and able to offer advice about class content to Members
  
• Brilliant Party Hosts
  
• Handle membership administration and facilities booking
• Support the Management team to provide information and follow up to potential sales leads including membership and parties
  
• Responsible for the general upkeep of the clubs and facilities – including hygiene and identifying repairs that need doing
  
• Maintain the integrity of the Salesforce system (CRM) to allow for accurate analysis and planning in the Clubs and at HQ level
  
• Responsible for Member satisfaction, responding to member questions and escalating complaints appropriately
• Assist with other ad hoc tasks as assigned and help out other department when required

Requirements

• Cheerful and must have positive working attitude
• Experience working with children will be an advantage
• Proven experience in a premium/luxury environment where client/member experience are at the forefront of operations
• Ability to communicate effectively on all levels
• Tech-savvy; advanced Microsoft Office and an inquisitive mind for; CRM & POS systems
• Excellent verbal and written communication skills in English and Chinese
• Must be organized, efficient and responsible
• Problem solving skills and initiative
• Strong attention to details and an investigative nature
• Excellent time management skills and prioritisation
• Ability to work as part of a team, build strong working relationships and manage multiple stakeholders
• Weekend and public holiday work will be required

We offer 5-day work week, competitive remuneration and medical benefits for full time staff. Interested parties please send full resume with availability and expected salary.

To apply, please submit with your cv by clicking "Apply Now".

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