Responsibilities:

• Provide excellent service experience to our clients in resolving their inquiries
• Ensure that clients’ inquiries/issues are resolved timely in compliance with our Company’s standards
• Follow-up clients’ complaints promptly to ensure clients’ satisfaction
• To assist in corporate marketing and branding development
• To develop and monitor social media and related applications including Website, Facebook, YouTube and validate all digital contents in professional manner
• Support the logistics and administration work for all PR activities
• Gather market and customer information for corporate development
• Handle other ad hoc duties as assigned

Requirements:

• Degree holder in Marketing or any equivalent
• Minimum 3 years’ experiences in service industry
• With retail/on-line customer service experience will be an added advantage
• Strong interpersonal & communication skills
• A team player with good interpersonal, organizational and communication skills
• Good written and spoken of Putonghua, Cantonese and English
• Proficient in MS office (Word, Excel & PowerPoint)

工作職責：

• 為客戶提供優質的服務體驗，幫助他們解決疑問
• 根據公司標準，確保客戶的查詢/問題得到及時解決
• 及時跟進客戶的投訴，以確保客戶滿意
• 支持公司業務發展及品牌發展
• 管理網上宣傳及社交媒體平台（公司網頁，Facebook，YouTube等）
• 跟進所有公關活動的後勤和行政工作
• 處理指定的其他臨時職責

要求：

• 市場營銷學位或任何相關學歷
• 至少3年的服務行業經驗
• 具有零售/在線客戶服務經驗者優先
• 具備良好的人際關係和溝通技巧
• 個性開朗，平易近人和態度積極
• 能書寫及操良好普通話，廣東話和英語
• 精通電腦（Word，Excel和PowerPoint）

We offer an attractive remuneration package and excellent career prospects to a right candidate. Interested parties please send detailed resume with present and expected salary to Human Resources Department by clicking "Apply Now".

For more information about our Group, please visit our website www.ekimmigration.com

We are an equal opportunity employer and welcome applications from all qualified candidates. All personal data collected will be treated in strict confidence and be used solely for recruitment purpose.   Applicants not hearing from us within 8 weeks from the date of job advertisement may consider their applications unsuccessful.