Responsibilities:

• Design training programs and prepare tools including translation, material's preparation, presentation
• Act as a strategic partner with Training Manager to execute effective learning and development programs for frontline staff in Hong Kong
• Conduct classroom coaching as well as follow-up and improve individual productivity of front-line sales staff
• Assess training needs and formulate training materials to align with corporate training guidelines, ensure high service quality and enhance sales performance
• Conduct regular store visits to ensure the frontline talent development
• Support and monitor Mystery Shopping program
• Prepare and update and training materials and tools periodically to adapt local requirements
• Evaluate and monitor the effectiveness and efficiency of training programs based on the feedback from internal and external customers as well as the KPIs improvement of frontline staff
• Administration of the Training strategy and Logistics

Requirement:

• Diploma/Degree in related discipline
• At least 2 - 4 years of training experience preferably from retail or Beauty industry
• Solid experience in delivery of training programs, training needs assessment and post-training evaluation
• Strong passion in training & development and retail industry
• Good team player with excellent interpersonal and communication skills
• Organized, self-motivated, people-orientated, and passionate in beauty industry

INterested applicant please send me your resume to [email protected] com.hk OR contact Marco Chong @ 52909990 or 39900360