Responsibilities:

• Monitor the daily operations of MPF scheme administration, including enrolment, contribution, termination and withdrawal of accrued benefits, to ensure compliance with all statutory requirements
• Ensure smooth running of the account assigned, and follow up with outstanding issues
• Handle customers' enquiries and complaints, provide possible solutions
• Staff coaching
• Handle UAT and ad-hoc project as required

Requirements:

• Degree holder or above
• At least 3 years' solid experience in handling Pension / MPF/ ORSO Scheme Administration
• Customer focused, with good problem-solving and communication skills
• Attention to details
• Able to work independently and under pressure
• Proficient in PC applications including Excel, Word and Chinese Word Processing
• Good command of both written and spoken English and Chinese
• Immediate available is preferred
• Candidates with less experience will be considered as Senior / Client Service Administrator.

We offer attractive remuneration package & benefits to the right candidates. Interested candidates, please send your application letter & resume with current & expected salary by mail to Human Resources Department, 12/F., Citicorp Centre, 18 Whitfield Road, Causeway Bay, Hong Kong. Or by direct application, please visit our career page at http://www.bocpt.com.

We are an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment related purposes. Applicants who are not contacted within 6 weeks may consider their application unsuccessful. Applications will also be considered for other suitable positions available in our Group. Unsuccessful applications will be kept in our file for a period of one year and which will be destroyed after the said period of retention.