Responsibilities:

• Monitor daily operation on CRM program, exceptional case management, update workflow & training materials

• Support CS team in handling customer enquiries regarding to the new CRM system/ campaign or other member benefits, and advice CS Team for the solution

• Develop and maintain data architecture, storage and warehouse operations

• Contribute to formulation of activities and promotion club members

• Develop & maintain CRM policies and execution guidelines 

• Planning, developing and driving the implementation of various training interventions to enhance the customer services levels of call centre representatives

• Identify gaps and areas to strengthen the customer services, product knowledge and market dynamic in order to build strong relations and engagement with customers

• Handle difficult customer complaints and enquiries in a prompt and professional manner

• To support CS team lead in executing CS-related engagements

• Assist with developing junior Team member

• Identify and recommend improvements to current policies and procedures, processes and client servicing arrangements in line with current business and regulatory practices and in line with industry practices

• Provide and organise training for other department's staff, Companies Act and/or Stock Exchange other rules which may impact other departments

• Responsible for ensuring that commitment to client are followed-up in a timely manner, that the clients are satisfied and to continually engage with clients

Requirement :

• University Graduate in Business Administration / Marketing or Tertiary education, preferably in business discipline
• Minimum 5 years solid experience in management experience
• Ability to resolve customer complaints and staff conflicts
• Excellent leadership, interpersonal, organizational and time management skills
• preferably with experience in beauty salon, spa, medical skin care or medical aesthetic centre
• Fluency in spoken Cantonese, English and Mandarin
• Customer Service knowledge priority
• Immediately available in highly preferred

 We offer competitive remuneration packages including 5-day work week to the right candidates. Interested parties, please send detailed resume with present and expected salary and available date to our Human Resources Department. Please quote position applied for on the subject heading of your email.

Personal data collected will be used for recruitment purpose only.

About us: 

www.jintan.com.hk

http://rescueremedy.com.hk/products