Service Coordinator
Radio Holland Hong Kong Co Ltd
- Company Industries:Others
Job Information
- Post Date:2019-04-15
- Career Level:Middle
- Location:Tsuen Wan Area
- Yr(s) of Exp:3 years
- Qualification:Matriculated
- Salary:Salary provided
- Employment Type:Full Time, Permanent
- Job Function:Telecommunication / Wireless / Radio Account Servicing Sales - Sales Management
Job Description
RESPONSIBILITIES:
- Manage all customers’ service requests professionally and timely
- Schedule Service Engineers to fulfil all service jobs either local or abroad
- Handle all Service, Survey, Commissioning, and Installation requests timely
- Prepare/make quotations and work estimates for local and International jobs
- Prepare all necessary job documents for further processing
- Provide status update to Service Operations Manager for all ongoing and prospective jobs
- Register all non-compliance and improvement suggestions in the Quality System
- Coordinate internally with internal technical experts to resolve customer queries
- Handle customers’ disputes or complaints and minimize such occurrences
- Maintain all Service records regarding and keep them accurate and up to date
- Track service work progress and handle all communication related to service requests with customers, subcontractors, agents and port security offices
REQUIREMENTS:
- Diploma in Electronics Engineering or other engineering discipline
- Min 3 years relevant customer service experience
- Current engineer or technician who would like to switch to customer service function are also welcome to apply
- Good customer service and organising skill
- Good oral and written communication skills
- A resourceful team player yet able to work independently
- Able to work with people at all levels
- Visit customers to maintain customer royalty and forge stronger relationship
Company Info
Position | Company | Location | Update |
---|