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Service Coordinator

Radio Holland Hong Kong Co Ltd

  • Company Industries:Others

Job Information

  • Post Date:2019-04-15
  • Career Level:Middle
  • Location:Tsuen Wan Area
  • Yr(s) of Exp:3 years
  • Qualification:Matriculated
  • Salary:Salary provided
  • Employment Type:Full Time, Permanent
  • Job Function:Telecommunication / Wireless / Radio  Account Servicing  Sales - Sales Management  

Job Description

RESPONSIBILITIES:
 
  • Manage all customers’ service requests professionally and timely
  • Schedule Service Engineers to fulfil all service jobs either local or abroad
  • Handle all Service, Survey, Commissioning, and Installation requests timely
  • Prepare/make quotations and work estimates for local and International jobs
  • Prepare all necessary job documents for further processing
  • Provide status update to Service Operations Manager for all ongoing and prospective jobs
  • Register all non-compliance and improvement suggestions in the Quality System
  • Coordinate internally with internal technical experts to resolve customer queries
  • Handle customers’ disputes or complaints and minimize such occurrences
  • Maintain all Service records regarding and keep them accurate and up to date
  • Track service work progress and handle all communication related to service requests with customers, subcontractors, agents and port security offices
 
REQUIREMENTS:
 
  • Diploma in Electronics Engineering or other engineering discipline
  • Min 3 years relevant customer service experience 
  • Current engineer or technician who would like to switch to customer service function are also welcome to apply
  • Good customer service and organising skill
  • Good oral and written communication skills
  • A resourceful team player yet able to work independently
  • Able to work with people at all levels
  • Visit customers to maintain customer royalty and forge stronger relationship

 

Company Info

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