Infrastructure Analyst
Department: Information Management

Reports to : Infrastructure Team Lead

Key Responsibilities:

• Lever key technical skills to ensure the IT infrastructure asset is built and maintained to World Class standards
• Develop and input into key technology Infrastructure Engineering Lifecycle documentation, such as component version and patch management decisions
• Effectively manage the technical implementation and subsequent change on the IT infrastructure asset
• Determine how to leverage enabling technologies to implement innovative IT infrastructure solutions to support the business
• Develop, and input into, new processes and technology patterns to ensure the IT Infrastructure asset is maintained at World Class levels
• Track the infrastructure requirements, and manage technical change, throughout the delivery life cycle
• Assist and help as required with the resolution of complex tier 3 operational incidents, and determine the root cause of the problem
• Schedule and actively manage business as usual changes within the IT infrastructure asset to deliver a best in class level of successful change
• Work closely with upstream stakeholders such as solution architects and IT strategy teams to ensure the IT infrastructure asset is delivered inline with the strategic roadmap
• Maintain timely and accurate communications with Project Managers throughout the delivery life cycle, to ensure the IT infrastructure risks, assumptions, issues and dependencies are correctly tracked
• Communicate the proposed design solutions to the stakeholders, and help to guide decisions regarding tradeoffs that may impact the requirement or delivery timescales for infrastructure solutions
• Keep abreast of latest IT infrastructure technology trends and technologies to allow these to be levered to the business benefit of Cathay Pacific Airways
• Build and maintain strong relationships with key hardware and software vendors and delivery partners
• Proactively draw out all types of requirements on the IT Infrastructure from stakeholders using a variety of elicitation techniques (e.g. interviewing, modelling, and surveying)
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details and distinguish users requests from the underlying business problems
• Provide technical advice to Information Management (IM) colleagues on the use of the IT Infrastructure asset
• Collaborate with other IM domains to drive business and technology innovation
• Keep abreast of the corporate strategy, business plan and latest industry trends
• Available to provide 24/7 support as required

Analyst Requirements:

• Technical degree holder with a minimum of 6 years of IT experience and at least 3 years on IT Infrastructure
• Must have proven technical experience of working in a complex IT infrastructure environment
• Specialist knowledge of the following technologies :
  • Apache, IHS or IIS web servers
  • Application layer – WebSphere Application Server, Tuxedo, WebLogic, JBoss
  • ESB layer – WebSphere MQ, WebSphere ESB, Tuxedo, SOA, WebSphere Data Power, WSRR
  • BI/Data integration – Cognos, Informatica, Brio
  • Content Management – CQ5
  • Terracotta
  • Fast Search
  • Citrix
  • J2EE Application packaging , release management and run
  • XML technologies, Web Services - frameworks and concepts
  • UNIX system administration
  • Scripting (shell, Perl, etc.)

Qualified applicants can apply online at http://careers.cathaypacific.com

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.