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Operation Manager

Hmlet Limited

  • Company Industries:Others

Job Information

  • Post Date:2019-04-13
  • Career Level:Middle
  • Location:Central & Western Area
  • Yr(s) of Exp:3 years
  • Qualification:Degree
  • Salary:Salary provided
  • Employment Type:Full Time, Permanent
  • Others:Full Time, Permanent
  • Job Function:Hospitality / Hotel Services  Others  Property Management  

Job Description

About The Role

The Operation manager is responsible to ensure our buildings and apartments are running smoothly and provide high level of Members Experience.

 

Goals And Objectives

● Illustrate Hmlet hong kong’s core values and strive to achieve our mission

● Manage building and apartment general maintenance to ensure high level of member experience

● Build, manage, schedule, train and retain a network and a team of operational and maintenance staffs

● Support Community Team in ad-hoc tasks and monthly events

● Develop and review operation policies and procedures to ensure smooth daily operations

● Analyze internal operation and identify areas of process enhancement

● Work closely with Country Head and Community Team for better understanding of members’ needs

● Help coordinate and support renovation projects

● Prepare weekly operation report

● Manage and ensure finished products are ready to be published

 

Duties And Responsibilities

Operational

● Ensure that apartments and buildings are fully operational and processes are running smoothly

● Communicate and liaise with community team to manage check-ins and check-outs

● Receive and assign tickets to operation and maintenance staffs or outsourced 3rd parties for day-to-day

operations

● Manage the operation & maintenance team as well as third parties to ensure high level of standard provided for

our members

● Align operation and maintenance process with global Hmlet standards

● Communicate with Country Manager and Head of Operation (Singapore) to review and improve process

● Provide monthly performance and process analysis

● Schedule and design roster

● Maintain expenses at low cost

● Provide support in logistics and material arrangement

● Maximize the operation efficiency by managing and supporting day-to-day operational needs

Service Management

● Select, assess and manage 3rd party service providers

● Communicate with Community Team on standard and levels of services provided

● Manage responses with Hmlet teams and members on app

● Stock management

 

Building and Apartment Management

● Manage keys and other access requests where applicable

● Ensuring apartments and/or building is clean and well kept

● Submit and manage building receipts for expense reports

● Identify issues for escalation to Community Team and Country Manager also to document accordingly

● Ordering consumables and managing stock

● Report any issues to Country Manager

 

Requirements

● At least 3 years experience

● Must have strong verbal and written communication skills

● Operational/Hospitality background preferred

● Understanding and experienced in managing people

● Exceptional organizational and multitasking skills

● Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy

● Passion and understanding for entrepreneurial communities

● Passion and understanding for Hmlet Hong Kong mission and value

● Outstanding Written & Verbal English and Chinese

● With operation/maintenance/construction connection preferred

Company Info

At Hmlet, we create homes to connect lives. We’re believers of a simple concept – when great minds come together, great things happen. You’re only one step away from meeting your next best friend, collaborator, or even life partner.

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