Responsibilities:

• Handle customers’ enquiries / feedback via various communications channels, including hotline, email and social media platform, etc.
• To reply customers’ feedback by phone or mails
• Coordinate with relevant internal business units, like operations team to resolve complaint cases or others enquires
• Prepare reports of any concerned cases or complaint cases for management review
• Maintain the up-to-date record in CRM system

Requirements:

• Degree holder in any discipline
• 3 years of CS experience 
• Experience in F&B industry is an advantage
• Solid experience in customer complaint handling
• Proactive, good team player
• Excellent communication and interpersonal skills in all level of staff
• Positive attitude, customer and detail oriented, able to handle multitasks under tight deadlines.
• Proficiency in MS Office applications (PowerPoint, Excel & Word)
• Good command of both written & spoken English and Chinese.

Interested parties please send full resume with PRESENT & EXPECTED SALARY to Ms Man by clicking "APPLY NOW" or by mail to Ms Man, 10/F., Cafe de Coral Centre, 5-13 Wo Shui Street, Fotan, N.T.（Please quote Reference No. on envelope or as email subject）

We are an EQUAL OPPORTUNITIES EMPLOYER. All information received will be kept in strict confidence and be used for employment-related purpose only.