Responsibilities:

• Reports to Senior Operations Manager
• Provide after office hours emergency services to corporate/ leisure customers
• Provide professional consultancy services on air tickets options, hotels, package, cost-saving alternatives and other travel related issues, such as visa requirement, travel insurance products, etc.
• Revalidation, amend bookings and issue tickets
• Execute bookings and follow through in an efficient, accurate and professional manner
• Prepare daily log sheet report and monthly report
• Provide excellent customer services including after-sales services to ensure customers’ satisfaction

Requirements:

• Form 5 or above, preferably with Certificate or Diploma in Travel and Tourism, or related discipline
• At least 5 years' relevant experience in travel industry, candidate with night shift working experience would be a definite advantage
• Hand-on experience in reservation and ticketing
• Strong product and fare knowledge
• Computer literate, good communications and interpersonal skills
• Service-oriented, excellent customer relationship management and able to work independently
• Good command of spoken and written English, Putonghua and Cantonese

Interested parties please send full resume with current and expected salary in strict confidence either by e-mail or by post. Please quote the relevant “Job Code” in the e-mail subject line and envelope.

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment related purpose. Applicant who is not invited for an interview within 6 weeks may consider their application not successful. All personal data of unsuccessful applicants will be destroyed within 6 months.

Website: www.westminstertravel.com