Customer Care Supervisor
Veterinary Specialty Hospital
- Company Industries:Medical/Pharmaceutical
Job Information
- Post Date:2019-04-11
- Career Level:Middle
- Location:Wan Chai
- Yr(s) of Exp:3 years
- Qualification:Non-Degree Tertiary
- Salary:Salary negotiable
- Employment Type:Full Time
- Others:Recent Graduate will be considered
- Job Function:Call Centre Customer Service - Supervisor/Officer Hospitality / Hotel Services
Job Description
Job description:
This position will oversee the Client Care Team. Responsibilities of the Client Care Supervisor include:
- Supervise a team of Customer Care Specialists (CCS) to drive the overall performance to assure the delivery of excellent services to client
- Assist in handling daily operation duties (Check-in and check-out clients, handle inquiries, schedule appointments, correspond with doctors and clinics to facilitate referrals, etc)
- Maintain daily operations and achieving the KPI
- Assist in draft and update SOP
- Carry out team training and coaching
- Identify & recommend enhancement opportunities for management consideration
- Prepare statistical report and performance summaries
- Conduct meetings and briefings to front-line staff and reinforce the operation processes and uplift team performance
- Handle customer feedback/complaint where appropriated
- Perform other ad hoc projects when assigned
Requirements:
- Three (3) years or above related working experience in customer service or front desk or call center is preferred (Medical work experience is preferred but not a must)
- Customer-oriented, good interpersonal skills, self-motivated, responsible and positive
- Excellent leadership and team spirit
- Fluent in spoken English and Cantonese is a must. Mandarin is a plus
- 5-day work per week (on shift including Saturday, Sunday and Public Holiday)
- Immediately available is highly preferred
Highly competitive remuneration package will be offered to the right candidates.
If you are interested in joining our team, please submit your CV with expected salary to:
(All personal data collected will be used for recruitment purpose only.)
Company Info
Veterinary Specialty Hospital (VSH) Hong Kong is the only dedicated specialty referral and emergency practice in Hong Kong. Our team provides specialized, expert veterinary care for complex medical problems,only by referral from a primary veterinarian. Providing the highest level of care and service to our valued patients and clients is of the highest importance at VSH. We are looking for friendly and hardworking individuals to join us.
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