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Client Services Manager - Technical

Bo Le Leaders Limited

  • Company Industries:Wholesale / Retail

Job Information

  • Post Date:2019-04-16
  • Career Level:Middle
  • Location:Not Specified
  • Yr(s) of Exp:8 years
  • Qualification:Degree
  • Salary:HK$45,000 - 55,000 /month (negotiable)
  • Employment Type:Full Time, Permanent
  • Job Function:IT Project Management / Team Lead  Product Management / Business Analyst  Technical / Functional Consulting

Job Description

We are looking for a candidate with a strong technical background who enjoys client facing roles.  The ideal candidate will also possess very strong logical, analytical and communication skills. This role will require you to evangelize the new digital workforce, bringing Robotic Process Automation (RPA) to leading partners and channels. You will champion the innovative power of RPA to make organizations more productive and collaborative. You will closely with our Partner organization (Channels) to bridge the gap between business value and technical capabilities and have the exciting privilege of being true RPA advocates.

 

Responsibilities 

  • Engage, activate, enable, ramp up and manage partners in implementing solutions in Robotic Process Automation.
  • Define the optimum partner engagement methodology and standardize globally.
  • Build the right relationships across all levels of the partner firm to create maximum value.
  • Own delivery of client engagements delivered by partners and manage high CSAT levels.
  • Responsible for all technical aspects of RPA implementation projects and initiatives
  • Creation of optimum technical solutions in the context of the client's environment, requirements, and resources.
  • Lead client interactions with various IT teams including, architecture, security, administration during pre-sales, post-sales, during implementation and post implementation
  • Provide architecture guidance to the team working on RPA products/projects with a strong focus on solution architecture, architecture artifacts, performance, scaling and security
  • Own & develop RPA Body of Knowledge (BoK) and manage training and partner technology accreditation of RPA team members
  • Own & develop the certification programs for all the partners.
  • Own & develop the hand-holding phase for building the Centre of Excellence (COE) at the partners' location.
  • Work with internal teams which have a mix of architects, automation engineers and review requirement design and solution design as well.

 

Requirements 

  • Good understanding of various underlying technologies used in RPA,.Net & Software Products etc
  • Experience in leading architecture aspects of software development with strong emphasis on Object Oriented analysis and design (OOAD), layered application development, client-server architecture, domain driven design, and architecture design patterns
  • Experience in implementing Robotic technology solutions in an IT governed environment is desirable
  • Experience in non-Robotic automation technologies such as BPM and OCR / Extraction engines is desirable
  • Experience in product development environments is strongly desired.
  • Good understanding of SDLC concepts is a must
  • Should have managed large programs from an enablement perspective
  • Should be able to build C level relationships with our partners
  • Excellent communication skills and ability to handle customers, partners, escalations etc. Ability to converse with senior leadership at customer locations is a must
  • Program management professional certification is an added advantage.
  • Experience in program management techniques preferred.

Company Info

Bó Lè Associates is the largest executive search firm in Asia with a well-developed network of 13 wholly-owned local offices and 380 staff in the region (Beijing, Chengdu, Chongqing, Dalian, Guangzhou, Shanghai, Shenzhen, Suzhou, Tianjin, Hong Kong, Taipei, Bangkok, Jakarta and Kuala Lumpur). We have 330 experienced consultants and researchers, and 50 support staff including Finance and Accounting, IT, in-house Recruitment and Training, and Marketing and Communication specialists. We have been ranked No. 1 in China and Indonesia, and also in the top three in Malaysia and the Philippines. Bó Lè Leaders is the wholly-owned subsidiary of RGF, the world’s fifth largest and Japan’s largest HR service provider.

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