We are currently helping our client for sourcing potential candidates to deliver the general helpdesk support services of PC workstations and maintain IT systems for over 140 government back office.

Job Description:  

• To provide helpdesk support of IT systems, including the handling of query/incident reported from users and undertake the daily support of IT systems;
• To provide remote support on software configuration and customization to workstation, such as Lotus Notes client installation and administration, anti-virus software setup, office suites support and Windows 8/10 platforms support;
• To perform on-site technical support on hardware/software installation, relocation work of systems (such as PC, monitors, printers, barcode readers and etc), OS image cloning, software or application programs installation upon request;
• To assist in project rollout such as contractor co-ordination, accessories installation, PC data migration, data erasure activities, on-site standby support and etc;
• To perform daily health-check on the IT systems and Data Centre monitoring and tidy up

Requirement:

• Higher Diploma holder in Computer Science or related discipline
• Experience in customer support in technical aspect is an advantage;
• Work in various location of government back office is required;
• Overtime work, irregular hours work and work on Sat are required when necessary
• Good command on both spoken and written English and Chinese
• Fresh graduate or less experience will be considered

To apply for this position, please send your full résumé in word format indicating the reference number and title to contract @kellyservices.com.hk. 

If you are not contacted by our consultants within 2 weeks, please consider your application unsuccessful. All applications will be treated in strict confidence, and used for recruitment purposes only in accordance with Kelly Services Hong Kong Limited’s Privacy Notice.