YouTrip (www.you.co) is a multi-currency mobile wallet that lets you pay overseas with no fees in over 150 currencies. With the YouTrip app, you can exchange and store up to 10 currencies anytime, anywhere.

YouTrip is developed and operated by You Technologies Group, a regional financial technology startup based in Hong Kong and Singapore. We are a group of technology, finance, and travel enthusiasts, with backgrounds from leading consumer technology brands to top financial institutions. Our mission is to build a revolutionary mobile-only platform for consumer banking and finance, to help people across Asia manage their money in a simpler yet smarter way.

Our culture is entrepreneurial, open & transparent, teamwork oriented with a flat structure. We look for engineers that demonstrate curiosity and creativity in problem solving. The ideal candidate for this Support Engineer position is someone who has demonstrated a strong capability in being a diligent and supportive teammate and able to investigate issues and solve problems with autonomy.  

Responsibilities:

• Responsible for handling internal and external technical support requests from customer service and engineering team
• Work closely with customer service and engineering team via Jira to understanding the production issues and provide Tier 2 technical support
• Troubleshoot, diagnose and resolve issues of any production technical issues
• Prepare technical and troubleshooting documentation

Requirements:

• 1-3 years of IT support experience; fresh graduates who have a passion in Fintech will also be considered
• Able to work with ticket system (Jira) and communication tools (Slack)
• Basic knowledge of Linux and networking (TCP/IP)
• Sense of urgency, teamwork, good communication skills, proactive and responsible
• Available to work shift duty and on public holidays
• Fluent in Cantonese and English

What We Offer: 

• While receiving a highly competitive remuneration, we offer you the opportunity to lead and work with an exceptionally passionate and talented group of people to transform the future of banking in Asia
• Competitive remuneration
• A great work environment at WeWork in Sheung Wan with large private office space (2 min walk from Sheung Wan MTR)
• Medical and dental insurance