Job Responsibilities:

• Handle customer enquiries, provide solutions and information within the standard service lead time;
• Handle enquiries and correspondence of pre-hospitalization claim assessment and letter of guarantee;
• Manage customer complaints to ensure complex cases are resolved effectively and in line with company’s policies and procedures;
• Collaborate with team members to ensure customer requests are addressed timely and professionally;
• Review procedures and identify the root cause of complaints, and make recommendations or remedial actions for service improvement.
  

Job Requirements:

• Familiar with the operation framework of medical claims and healthcare network providers;
• Good communication and interpersonal skills;
• Excellent command of written and spoken English and Chinese;
• Capability to analyze, investigate and handle complaints and complex cases;
• Computer literate in MS Word, Excel, PowerPoint and Chinese word processing;
• Flexible and customer-oriented.

 We offer excellent career prospects and attractive remuneration package to the right candidate. Please mark "Private & Confidential" on the envelope/e-mail in submitting your full resume covering specific achievements, availability, present and expected salary to HR Department of Blue Cross (Asia-Pacific) Insurance Ltd, 29/F, BEA Tower, Millennium City 5, 418 Kwun Tong Road, Kwun Tong, Kowloon or Fax 3608-2918.

Personal Data provided by applicants will only be used for recruitment purposes and be treated in accordance with the Company's Privacy Policy Statement, which is available on our website. Applicants who are not invited for interview within six (6) weeks may consider their application unsuccessful. The Company will retain their applications for a maximum period of six (6) months and may refer suitable applicants to other vacancies within the Company.