Job Summary:

Quintessentially are looking for an independent, organized and proactive individual with 2-3 years of hands-on experience, to look after the daily coordination of Quintessentially’s rewards and benefits program. Supporting the Partnership Managers, the candidate will work to deliver the best in market rewards, benefits, access and insider knowledge for our valuable HNW clients.

Fluency in English (both spoken and written) is a MUST, with minimum 2-3 years of relevant experience; ideally with MNCs or sizeable international organisations. Candidates may come from credit card rewards programs, concierge service providers, hotels, restaurant groups or luxury brands. Prior experience working within a rewards or loyalty environment is required.

Candidates should demonstrate a strong sense of responsibility and be able to work independently to deadlines. Reliability and attention to detail is essential as well as a strong written and verbal communication skills.

Experience using Sales Force and other CRM systems is required in this role.

Main duties & Responsibilities to Include:

Member Benefits

Provide key support for Partnerships Managers to deliver and maintain Q member benefits in Hong Kong including;

• Updating Salesforce and other key databases with key partner contracts, contact details and marketing information

• Preparing new contracts and renewals for new benefits partners and suppliers as briefed by Partnership Manager

• Maintain an organised filing and access system for completed supplier benefits contracts for easy reference.

• Ongoing checking and maintenance of Salesforce for partner data accuracy

Teamwork and Communication:

• Attend and assist in communicating to the Lifestyle Servicing team new suppliers, and member benefits

• Prepare any ppt presentations deck as required – monthly reports, team updates

• Where possible, create familiarisation visits for the Lifestyle team with restaurants/partners/brands

• Attend regular team meetings as required

Marketing and Content:

• Monitor the Hong Kong market for what’s new, what’s happening and communicate this broadly across the team, proactively find events and then promote them to our members

• Build and maintain effective business relationships with suppliers, partners so as to know the above

• Regularly contribute ideas and content for marketing channels for digital team to execute

• Liaison with external suppliers, internal stakeholders and creative designer as required to prepare Q Social, Q Invites and other Quintessentially marketing materials and content

Clients:

• Work alongside the Partnerships Manager to develop third party rewards programs proposals for clients

• Communication and liaison with merchants on a monthly basis as required to complete the tasks above

• Assist account management team with invoicing and operations of the account

General:

• Schedule meetings for the partnerships and marketing teams as required

• Provide assistance with office support as needed ie. annual leave tracking, meeting scheduling and expenses

• Assist with all partnership and member events and activities

Experience Sought / Requirements:

• Minimum 2-3 years of relevant experience.

• Excellent command of written and spoken in English, Cantonese.  Mandarin is beneficial.

• Proficient in Salesforce as well as Microsoft Office applications.

• Mature, detail-minded, multi-task oriented, good organization skills, proactive attitude, responsible and good communication skills.

• Calm, professional manner with a 'Can-do' attitude.  Ready to get involved at all times.

• Good team player, able to work in a fast-paced setting.

Hours of work:

Office hours are from 09:30 to 18:30 Monday to Friday.

However, it may be the case that in order to fulfill the duties of the role, different or additional hours may be necessary.

There is a requirement to work at Q related events and on-site initiatives outside of normal working hours from time to time.