Responsibilities:

• Handle local and overseas customer inquiries, suggestions, including pre-sales and after-sales requests for product information, payment, order processing, shipment tracking, issue resolution, and general information via email and phone calls to ensure customers’ enquiries are resolved in compliance of service guidelines
• Resolve customers’ complaints promptly to achieve customers’ satisfaction
• Resolve dispute or chargeback filed by customers on payment companies
• Verify and monitor the work and operation of customer service partners for accuracy, work methods, techniques, and compliance with applicable standards and specifications
• Verify and fine tune website contents, FAQ, and terms and conditions
• Monitor online store operations; collect users’ comments and experiences for service quality improvement
• Arrange internal cross-departmental meetings and negotiate with service partners and other external parties
• Liaise with individuals in other departments (e.g. Sales Team, Marketing Team & Logistic Company) as necessary in order to better serve customers
• Handle returned merchandise , damaged and defective items, prepare replacement parts to ensure customers’ satisfactions
• Assist in daily operations at Premium Bandai Hong Kong and perform ad hoc assignments as required.
• Occasional business trip if necessary (East Asia Area)

Requirements:

• Higher Diploma or University graduate in Sales & Marketing or related studies
• Minimum 1 year practical customer support experience in the retail industry dealing with consumer goods for individuals (B2C) (prefer in e-commerce company or digital marketing agency)
• Clear communication by e-mail and phone call with convincing and organized manner
• Proficiency in Microsoft office (word, excel, PowerPoint)
• Good command of both written and spoken English, Mandarin and Japanese (N2/Level 2 of JLPT is preferred but not a must)
   

We offer attractive benefit package including

• 5.0 working days
• Bank Holidays & Company Holidays
• Double Pay
• Discretionary Bonus
• Medical coverage (Hospitalization, Out-Patient & Dental)
• Group Life & Accidental Insurance
• Annual Body Check

Interested parties please apply with full CV (in word format) quoting following information,
(1) Expected salary
(2) Last salary
(3) Availability

to the attention of Personnel at 28/F, MG Tower, 133 Hoi Bun Road, Kwun Tong, Kowloon or e-mail to us.

 For more recruitment information, you may visit our website.
 http://poika.bandai-asia.com/newsite/career.php

Personal data collected will be used for recruitment purpose only.