Job Purpose

• To provide business strategic and tactical insights as well as key recommendations to improve customer retention, increase frequency, average transaction and overall sales for each customer
• Delivering customer profiling, data mining and analytics as well as being responsible to bring the segmentation model to the next level while facilitating and improving the prospects, new, existing customer database and campaign management

Main Duties & Responsibilities

• Analyze the company’s requirements and needs from different departments for CRM database management
• Lead on the partnership activities in order to drive more new client
• Train end-users and frontline staff to collect customer data
• Ensure the data is entered accurately
• Work closely with other functions including retail on relevant promotions campaign
• Identify the target segmentation for CRM initiative
• Prepare CRM related reports for management 
• Monitor and analyze the results of all CRM activities, including customer value growth, retention and loyalty
• Recommend improvement opportunities
• Responsible for all eNewsletter, printed matters mailing and dispatch

 Job Requirements

• Degree holder in Business Administration, Marketing or related discipline
• A minimum of 5-year solid experience, including experience in CRM development or implementation in luxury or retail industry
• Proactive, Detail-minded, independent and can work under pressure
• Strong in data analysis skills and customer targeting
• Fluent in English, Cantonese and Mandarin
• Proficient in Microsoft Office is required

Interested parties please click on APPLY NOW below.

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